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  • Is someone on site 24/7?
    No. We do not have any overnight staff. However, the entire facility is on camera, that the owner has access to at all times.
  • Can I change my reservation online?
    Yes. Simply click the "Update My Reservation" under the Boarding tab, and fill out the form. Please keep in mind that some updates are subject to availability.
  • Are you associated with the Amelia Island Animal Hospital?
    Yes, however, the Resort is in a separate building, with a separate computer system. While we are able to view your dogs' vaccine records if they are client at the Amelia Island Animal Hospital, we are unable to fully access, nor does the Resort staff have the knowledge of, their system and its info on you or your pet.
  • Do you provide bedding or can I bring my own?
    We can and will provide beds and blankets for your dog, provided they are not a known chewer or shredder. You are more than welcome to bring your own, with the understanding that you do so at your own risk. The Resort is not responsible for the state that your bedding is returned to you, though if we notice your dog has an accident, we will attempt to wash it before returning it to you.
  • Am I able to tour the Resort?
    Yes, we do tours by appointment only, Monday thru Friday, 9am to 3pm.
  • Can I check my dog out during the day?
    Yes, you can take your dog out for a day of fun around the island. We allow a Dog's Day Out on Monday thru Friday, with prior notification. We do ask that you have your furry friend back with us by 430PM at the latest, so they have time for dinner and a chance to reacclimate to the Resort.
  • Do you have a cancellation policy?
    Yes. You have 24hrs prior to the day of drop off to cancel without penalty. If you cancel within the 24hr window or fail to arrive for your stay, you will be charged a $35 cancellation fee.
  • How do I know that my reservation went through?
    Once you hit submit, you will get a message that your form was successfully sent. Once we receive your form in our email, and a staff member schedules your reservation, you will receive a confirmation email to the email that was provided on your New Client form. Be sure to check your spam folder, as sometimes the confirmation email is sent there.
  • Do you board other animals besides dogs?
  • Do you have indoor/outdoor runs?
    No, however, we take your dog out multiple times a day, either on a walk or for playtime in one of our yards.
  • Do I have to fill out a Boarding Form every time I want to board my dog?
    Yes. There are provisos in the terms of service that must be agreed to each stay, as well as diets and medications that can change from stay to stay.
  • Am I able to pick up or drop off my dog on a holiday?
    No, with the exception of Christmas Eve, unless it falls on a Sunday. Please see our Contact Us page for observed holidays.
  • Do you have daycare services?
  • Can I pre-mix my dog's medications?
    No. While we appreciate the attempt to make it easier for us, legally prescription pills cannot be transported outside of a sealed container, i.e. the prescription bottle or a daily pill sorter. Also, in the case of a medical emergency, whether your dog is a patient at the Amelia Island Animal Hospital or not, we need to know what prescriptions they are taking to be able to relay necessary information provided on the prescription bottle to a vet, in order to prevent drug interactions/overdosing. Just like you are supposed to bring your prescriptions with you to a Dr. visit.
  • Do you offer grooming at your facility?
    We do not offer hair cutting or matt removal at the Resort. Only basic baths, ear cleaning, and nail trims. We will brush your dog only to the extent of helping their coat dry faster.
  • Can I board multiple dogs in the same room?
    Yes. Room assignment is based on the size of the dog staying, so if you are boarding multiple dogs and are choosing a room preference on our boarding form, it is suggested that you select the next room size up from your biggest dog's weight range.
  • If I schedule a bath with my reservation, when can I expect the service to take place?
    Your dog(s) are scheduled to be bathed based on the pick up time you put on your boarding form. Your dog's bath will be scheduled 2hrs prior to pick up time, unless you are picking up before 11AM; then your dog's bath will be scheduled the afternoon before.
  • Can I schedule a reservation over the phone?
    No. All of our boarding requests are done online, as the reservation request also doubles as the boarding contract.
  • What happens if there is a hurricane?
    In the event of a mandatory evacuation, the Resort will attempt to contact you, to see if you are able to come pick up your dog. If you are not able to, or we are unable to get in contact with you, we will call your emergency contact. If the emergency contact is also unable to pick up your dog, we will give them enough food and water to survive for a couple of days, until staff is able to safely return to the facility.
  • How do I upload a photo of my driver's license on the New Client form?
    Depending on if you are filling out the form on your phone or a computer, will determine how you upload your ID. If you are filling it out on your phone, simply use the camera app on your phone to snap a picture of your ID. When you get to the box to add it to the form, click where it says 'Choose files or drag here'. Your phone will then ask which app you would like to use. The app should be something along the lines of Gallery or Files. It will be the most recent photo you see. Select that photo, and it will attach the file to the form. If you are filling out the form on a computer, you will need to email the photo to yourself. Go into your chosen email provider on your phone and compose an email. In the 'Send To' line, put your email address, and then click on the button to attach a file, then hit send. Next, you will log into your email on your computer, open the email and download the image file. Then, once you get to the 'Choose files or drag here' box, click and it will bring up a file directory. On the lefthand side, click on the file titled 'Downloads' and select the image file of your ID. Then click open.
  • Do I need to supply my own food?
    It is preferred that you bring the food your dog is currently eating, in order to prevent upset tummies. However, the Resort cannot accept or feed any raw food items, due to health safety regulations. The Resort does supply an in-house food for an additional charge.

Answers To Your Questions

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